Mystery shopping was originally realized through paper inquiries and auditing was done by individual businesses. This created inefficiencies.
SECRET SHOPPER: An app to manage mystery shopping
DIGITAL55 improves a platform for managing mystery shopping services. The shoppers download the app and fill out necessary information from the administrator in their area. They utilize the app to take photos, record videos, and complete questionnaires that are then sent to the administrator for validation. The client can see the final results from the information and images on the web panel.