HOSPES is the most exclusive hotel chain in Spain. With the help of DIGITAL55, it revolutionizes customer service using the most advanced technologies to expand hotel experience for customers.
Until now, clients did not make contact with hotel staff or service until they entered the establishment. From now on, thanks to their new app developed and conceived by our team, HOSPES will change the game in the most exclusive sector of the hotel industry. The client will now begin their exclusive experience from the moment they make their reservation.
A five-star app for the most exclusive chain in Spain
We have designed the new HOSPES app to anticipate how clients will feel about their hotel experiences and to facilitate contact with staff from the moment they make their reservation.
Once a client has booked a hotel in HOSPES, he will receive a message giving access to the app. Messages are processed nationally and internationally. The app is an exclusive digital space for HOSPES clients. It successfully recreates their hotels’ majestic surroundings, giving them a face-to-face digital experience.
Through the HOSPES app, clients can contact staff to prepare their stay, to learn more about their services, or to make special requests. Through the app, users can request recommendations and make reservations for experiences both inside and outside of the hotel.
HOSPES technology accumulates and processes information about visits and previous clients. They aim to offer new clients smart and personalized recommendations. Recommendations vary depending on the client’s profile and physical location. The app opens a new digital space that customers will become familiar with before giving hotels their service.
During the stay in the hotel, the app also sends recommendations to the user and offers a digital channel to make requests or report any incidents.
Through the HOSPES app, clients can contact staff to prepare their stay, to learn more about their services, or make special requests.